Shipping & Returns

SHIPPING & RETURNS Section1: TERMS OF DELIVERY 1.1 will deliver to customers, at the address specified by the customer, the selected and ordered products, by courier, as described in the following section No. 1.8. 1.2 The goods purchased will be delivered within the time limits, as indicated in the art. 6 D. Lgs 206/05. Any responsibility can be attributed to the supplier for late or non-delivery due to force majeure or fortuitously. 1.3 The customer is required to verify, upon receipt, the conformity of the product delivered with the order made. only after verifying the package, and unless the right of withdrawal described in the section No. 8, the customer must sign the delivery documents. 1.4 Upon delivery of the goods, the customer must verify the integrity of packages and correspondence with the quantity and quality as specified in the covering document. In case of discrepancy, it should be reported on the same covering document and confirmed to within seven days, by fax or registered letter with advice of receipt. Even if the package is intact, the goods must be inspected within seven days upon receipt. Any hidden defects, should be reported in writing by fax or registered letter with advice of receipt. After the above mentioned terms, any irregularity will be taken into account. For each statement, the customer assumes full responsibility for his/her declaration. 1.5 Home delivery, unless different written agreements between the parties, will take place on the ground floor during office hours: from 8.30 to 13.00 and from 14.00 to 18.00, every working day, excluded holidays, from Monday to Friday, thus starting from the day of the delivery, which could not correspond with the day in which the package will be received. Usually, packages are sent in a time delay of 2 working days from the receiving of the order, but a delay could occur due to force majeure. In this case the customer will be advised, through e-mail. **Particular Deliveries: For deliveries whose destination is indicated from the zip code/Place as “uncomfortable” such as areas or destination difficult to be reached (Small Islands, mountain pass, Venice lagoon, etc) a supplement will be charged to the customer. The list of the “uncomfortable areas ” (which could be submitted to changes) can be checked in the following site: 1.6 The customer is required to be available during the times mentioned in the section 1.4, to avoid any additional charges for missed deliveries by express courier. These additional expenses are totally charged to the customer. 1.7 is not responsible for damage caused by the carrier to the goods purchased. 1.8 The total cost of the shipment up at the residence of the customer is charged to the customer, unless otherwise specified. This cost will be, in every case communicated to the customer before the confirmation. SUMMARY SHIPPING COSTS ITALY Order amount Shipping costs Less than EUR 65,00 EUR 8,00 Equal or over EUR 65,00 FREE SHIPPING For all orders C.O.D. (cash on delivery) is expected a small additional cost of EUR 3.70 irrespective of the order. SUMMARY POSTAGE AREA 1 Europe Countries Area 1 Product Weight Shipping Cost • Andorra Fino a 3 Kg. Euro 33,00 • Austria • Belgium Da 3 Kg. a 6 Kg. Euro 40,00 • Denmark • Finland • France • Germany • Greece • Greenland • Ireland • Luxembourg • Monaco (Principality) • Netherlands • Portugal (incluse Azzorre e Madeira) • United Kingdom (except Isole del Canale) • Spain (Except Isole Canarie, Ceuta, Melilla) • Sweden Dispatch, depending on the destination, could be applied any charges / fees / customs charges quantified only depending on the place of destination and be paid from the customer to the carrier. SUMMARY POSTAGE AREA 2 Europe Countries Area 2 Product Weight Shipping Cost • Gibraltar Less than or equal to 3 Kg. Euro 33,00 • Iceland • Liechtenstein 3 Kg. Up to 6 Kg. Euro 40,00 • Norway • Switzerland Dispatch, depending on the destination, could be applied any charges / fees / customs charges quantified only depending on the place of destination and be paid from the customer to the carrier. SUMMARY POSTAGE AREA 3 Europe Countries Area 3 Product Weight Shipping Cost • Bulgaria Less than or equal to 3 Kg. Euro 70,00 • Czeck, Rep. • Cyprus 3 Kg. weight up to 6 Kg. Euro 90,00 • Estonia • Latvia • Lithuania • Malta • Poland • Romania • Slovack, Rep. • Slovenia **For not mentioned countries, please ask for costs at: Dispatch, depending on the destination, could be applied any charges / fees / customs charges quantified only depending on the place of destination and be paid from the customer to the carrier. Article 2: RIGHT OF WITHDRAWAL 2.1 According to the Article 5 of the Decree Law No. 206/05, the customer can exercise the right of withdrawal, returning the property and obtaining a refund for the price paid. 2.2 The consumer who, for whatever reason, is not satisfied for the purchase made, has the right to withdraw the contract without penalty and without specifying the reason, within a period of 7 working days from the date of receipt of the goods purchased. 2.3 All costs of returning the goods will be borne by the customer who, directly or through other ways, will provide to deliver the goods to the seller’ office. All items sent back must keep the same conditions of receipt, included the original packaging and any manual and/or instruction leaflets which constitutes integral part of the original package and of the package; the non-conformity of the terms expressed on this section 2.3 do not allow any return of the purchased goods. 2.4 In order to exercise the right of withdrawal, the customer must, within the period specified above, send a registered letter with advice of receipt to: owned by Ale & Max di Alessandro Colombo, Via della Bufalotta 200/202, 00139 Roma (Rm). . Within the same period, can send an e-mail to which must be followed within 48 hours, by a registered letter with acknowledgment of receipt to confirm the evident withdrawal. Thus,, will provide to reimburse the amounts paid by Customer as soon as possible and in any event within 30 days from receipt of the notification as above, retaining only the amount of shipping charges, which remain permanently charged to the Customer. The right of withdrawal applies only to goods intact at the time of the refund and can not be exercised for goods which, by their nature, can not be returned or are liable to deteriorate or expire rapidly. 2.5 accepts the goods delivered after seeing that the products have been returned in the state of origin and in the original packaging, only in this case, will provide the sending of paid by the consumer for the purchase of products. 2.6 Transport costs supported for product delivery to the customer and costs in case of goods return to are non-refundable.